계정 도난 당한거 문의해서 메일이왔어요
  • 계정 도난 당한거 문의해서 메일이왔어요

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    Hello,

    A staff member has replied to your question:

    Hello Jeon,

    Thank you for contacting Steam Support.

    In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).

    If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s).

    If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID.

    If you registered software purchased at a retail location, please handwrite your Support Ticket Number 3391-PAFH-1595 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format.  Please ensure that you submit a full-color image, rather than a photocopy.

    If you have any difficulty locating the CD Key on the packaging, please see the following link:
    URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601

    Example scans:
    http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg
    http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg

    After verifying your proof of ownership we will gladly assist you with this issue.

    Anytime you wish you can view your question online:
    https://support.steampowered.com/view.php?ticketref=3391-PAFH-1595

    라고 왓어요 구글 번역쓴거는 못알아먹고.
    어떻게 해야하나요

  • FAQ다시한번 읽어보시고, "구매 증빙자료" 를 제시하셔야 됩니다.
    CD키라든가, 카드 영수증이라든가...

  • 네이버에서 스팀 계정 분실 등의 단어로 검색하면 계정도난당한거 되찾는 방법 나와있습니다.

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    I have used credit card for buying some games in my account.
    The last four digits of credit card number that I have used to buy [ CS:S, Garymod, Team Fortress2 ] is [ 카드번호 ]
    Credit card type is [ VISA ]
    Expires on [ 년/월 ]
    물론 빈항목은 제가 뺀것이고 마지막에 이것도 추가하였는데 왜그러지요..

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